{"id":14,"date":"2025-06-21T18:59:36","date_gmt":"2025-06-21T18:59:36","guid":{"rendered":"https:\/\/evasbff.com\/?page_id=14"},"modified":"2025-06-23T11:11:29","modified_gmt":"2025-06-23T11:11:29","slug":"politika-za-reklamatsiya","status":"publish","type":"page","link":"https:\/\/evasbff.com\/ro\/politica-de-publicitate\/","title":{"rendered":"Politica de returnare"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Retururi \u0219i politica de returnare<\/h1>\n\n\n\n<p><strong>Ultima actualizare: 21.06.2025.<\/strong><\/p>\n\n\n\n<p>Prezenta politic\u0103 reglementeaz\u0103 termenii, condi\u021biile \u0219i procedurile pentru <strong>returnarea produselor defecte<\/strong>, <strong>anularea comenzii online<\/strong> \u0438 <strong>returnarea bunurilor<\/strong>, achizi\u021bionate din magazinul online <a class=\"\" href=\"https:\/\/evasbff.com\/ro\/\">www.evasbff.com<\/a>, de\u021binut de <strong>Eva Art 21 Ltd.<\/strong>, UIC 204275632.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">I. Anularea comenzii (\u00een termen de 14 zile)<\/h2>\n\n\n\n<p>\u00cen conformitate cu <strong>Legea privind protec\u021bia consumatorilor (art. 50-56 din Legea privind protec\u021bia consumatorilor)<\/strong>, ave\u021bi dreptul de a anula achizi\u021bia dvs. online <strong>\u00een termen de 14 zile<\/strong> de la data primirii produsului, <strong>f\u0103r\u0103 a da un motiv<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Condi\u021bii:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bunurile trebuie s\u0103 fie <strong>neutilizat, nedeschis, \u00een ambalajul original<\/strong>, f\u0103r\u0103 compromiterea integrit\u0103\u021bii comerciale.<\/li>\n\n\n\n<li>Clientul trebuie <strong>\u00eenainte de \u00eentoarcere<\/strong> notific\u0103 comerciantul <strong>\u00een scris la adresa de e-mail<\/strong>: <a>muse@evasbff.com<\/a>.<\/li>\n\n\n\n<li>Clientul trebuie <strong>\u00een termen de 7 zile<\/strong> dup\u0103 notificarea scris\u0103 de a trimite \u00eenapoi bunurile.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Costuri:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Toate costurile de returnare (taxe de curierat) sunt suportate de c\u0103tre client.<\/li>\n\n\n\n<li>Nu se vor face ramburs\u0103ri pentru livrarea ini\u021bial\u0103, dac\u0103 aceasta este taxat\u0103.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Recuperare:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00cen anumite condi\u021bii, rambursarea se efectueaz\u0103 <strong>p\u00e2n\u0103 la 14 zile<\/strong> metoda de plat\u0103 (card, transfer bancar sau mandat po\u0219tal).<\/li>\n\n\n\n<li>Transporturi trimise <strong>plata la livrare<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">II. Reclama\u021bii (\u00een caz de produs deteriorat\/defectuos sau de livrare gre\u0219it\u0103)<\/h2>\n\n\n\n<p>Dac\u0103 ob\u021bine\u021bi un produs care este:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>defect\u0103,<\/li>\n\n\n\n<li>cu o pies\u0103 deteriorat\u0103 sau lips\u0103,<\/li>\n\n\n\n<li>nu se potrive\u0219te descrierii,<\/li>\n\n\n\n<li>este diferit de articolul comandat,<\/li>\n<\/ul>\n\n\n\n<p>ave\u021bi dreptul la <strong>cerere \u00een termen de 14 zile<\/strong> de la primirea transportului.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cum s\u0103 depune\u021bi o pl\u00e2ngere:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Trimite\u021bi un e-mail la <a>muse@evasbff.com<\/a>, prin specificarea:\n<ul class=\"wp-block-list\">\n<li>Num\u0103rul de comand\u0103<\/li>\n\n\n\n<li>Trei nume<\/li>\n\n\n\n<li>Descrierea problemei<\/li>\n\n\n\n<li>Fotografii ale produsului \u0219i\/sau ale ambalajului<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Dup\u0103 examinarea de c\u0103tre comerciant, ve\u021bi primi un r\u0103spuns \u00een termen de <strong>p\u00e2n\u0103 la 14 zile<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Solu\u021bii posibile:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00cenlocuire gratuit\u0103 cu un produs nou;<\/li>\n\n\n\n<li>Rambursare par\u021bial\u0103 sau integral\u0103;<\/li>\n\n\n\n<li>Oferirea unui voucher sau a unei reduceri pentru o achizi\u021bie viitoare.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">III. Excep\u021bii<\/h2>\n\n\n\n<p>Nu este returnabil sau rambursabil:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produse cu ambalaje defecte care, prin natura lor, nu pot fi returnate din cauza <strong>motive de igien\u0103<\/strong> (de exemplu, pensule de machiaj cu un sigiliu rupt);<\/li>\n\n\n\n<li>Produse care au fost <strong>utilizat \u00een mod clar<\/strong>;<\/li>\n\n\n\n<li>Produse cu <strong>utilizare individual\u0103 deschis\u0103<\/strong>, acolo unde este indicat pe site.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">IV. Metoda de returnare a bunurilor<\/h2>\n\n\n\n<p>Produsele sunt expediate \u00eenapoi la noi cu compania de transport aleas\u0103 de client, de exemplu EKONT sau SPIDI, <strong>plata la livrare<\/strong>, c\u0103tre urm\u0103torul destinatar:<\/p>\n\n\n\n<p><strong>Eva Art 21 Ltd.<\/strong><br>\ud83d\udccd Bulgaria, gr. Smolyan, ul. 15B, Dicho Petrov<br>\ud83d\udcde Telefon curier: informa\u021bii pe site-ul partenerului nostru SPIDI<br>\ud83d\udce7 <a>muse@evasbff.com<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V. Persoan\u0103 de contact \u00een caz de asisten\u021b\u0103<\/h2>\n\n\n\n<p>Dac\u0103 ave\u021bi nevoie de ajutor cu o reclama\u021bie, anulare sau returnare, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong>Email:<\/strong> <a>muse@evasbff.com<\/a><br>\ud83d\udccd <strong>Sediul central:<\/strong> gr. Smolyan, Bulgaria<br>\ud83d\udd52 Program de lucru: luni - vineri, 9:00 - 18:00.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0437\u0430 \u0440\u0435\u043a\u043b\u0430\u043c\u0430\u0446\u0438\u044f \u0438 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u043d\u0430 \u0441\u0442\u043e\u043a\u0438 \u041f\u043e\u0441\u043b\u0435\u0434\u043d\u0430 \u0430\u043a\u0442\u0443\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044f: 21.06.2025 \u0433. \u041d\u0430\u0441\u0442\u043e\u044f\u0449\u0430\u0442\u0430 \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u0438\u0440\u0430 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0442\u0430, \u0441\u0440\u043e\u043a\u043e\u0432\u0435\u0442\u0435 \u0438 \u0440\u0435\u0434\u0430 \u0437\u0430 \u0440\u0435\u043a\u043b\u0430\u043c\u0430\u0446\u0438\u044f<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"seo_title":"","seo_title_option":"custom","seo_description":"","seo_canonical":"","seo_keywords":"","seo_author":"","seo_author_url":"","seo_publisher":"","seo_og_image":"","footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/evasbff.com\/ro\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/evasbff.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/evasbff.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/evasbff.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/evasbff.com\/ro\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":4,"href":"https:\/\/evasbff.com\/ro\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":28663,"href":"https:\/\/evasbff.com\/ro\/wp-json\/wp\/v2\/pages\/14\/revisions\/28663"}],"wp:attachment":[{"href":"https:\/\/evasbff.com\/ro\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}