{"id":14,"date":"2025-06-21T18:59:36","date_gmt":"2025-06-21T18:59:36","guid":{"rendered":"https:\/\/evasbff.com\/?page_id=14"},"modified":"2025-06-23T11:11:29","modified_gmt":"2025-06-23T11:11:29","slug":"politika-za-reklamatsiya","status":"publish","type":"page","link":"https:\/\/evasbff.com\/es\/politica-publicitaria\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Devoluciones y pol\u00edtica de devoluciones<\/h1>\n\n\n\n<p><strong>\u00daltima actualizaci\u00f3n: 21.06.2025.<\/strong><\/p>\n\n\n\n<p>Esta Pol\u00edtica regula los t\u00e9rminos, condiciones y procedimientos para <strong>devoluci\u00f3n de productos defectuosos<\/strong>, <strong>cancelaci\u00f3n de pedidos en l\u00ednea<\/strong> \u0438 <strong>devoluci\u00f3n de mercanc\u00edas<\/strong>, comprados en la tienda en l\u00ednea <a class=\"\" href=\"https:\/\/evasbff.com\/es\/\">www.evasbff.com<\/a>, propiedad de <strong>Eva Art 21 Ltd.<\/strong>, UIC 204275632.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">I. Anulaci\u00f3n del pedido (en un plazo de 14 d\u00edas)<\/h2>\n\n\n\n<p>De acuerdo con <strong>Ley de Protecci\u00f3n de los Consumidores (Art. 50-56 de la Ley de Protecci\u00f3n de los Consumidores)<\/strong>, tiene derecho a anular su compra en l\u00ednea <strong>en un plazo de 14 d\u00edas<\/strong> a partir de la fecha de recepci\u00f3n del producto, <strong>sin dar una raz\u00f3n<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Condiciones:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Las mercanc\u00edas deben ser <strong>sin usar, sin abrir, en su embalaje original<\/strong>, sin comprometer la integridad comercial.<\/li>\n\n\n\n<li>El cliente debe <strong>antes de la devoluci\u00f3n<\/strong> notificar al comerciante <strong>por escrito al correo electr\u00f3nico<\/strong>: <a>muse@evasbff.com<\/a>.<\/li>\n\n\n\n<li>El cliente debe <strong>en un plazo de 7 d\u00edas<\/strong> previa notificaci\u00f3n por escrito para devolver la mercanc\u00eda.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Costes:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Todos los gastos de devoluci\u00f3n (gastos de mensajer\u00eda) corren a cargo del cliente.<\/li>\n\n\n\n<li>No se reembolsar\u00e1 la entrega inicial si se cobra.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Recuperaci\u00f3n:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En determinadas condiciones, la devoluci\u00f3n se efect\u00faa <strong>hasta 14 d\u00edas<\/strong> la forma de pago (tarjeta, transferencia bancaria o giro postal).<\/li>\n\n\n\n<li>Env\u00edos realizados <strong>contra reembolso<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">II. Reclamaciones (en caso de producto da\u00f1ado\/defectuoso o entrega err\u00f3nea)<\/h2>\n\n\n\n<p>Si consigues un producto que lo sea:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>defectuoso,<\/li>\n\n\n\n<li>con una pieza da\u00f1ada o que falte,<\/li>\n\n\n\n<li>no se ajusta a la descripci\u00f3n,<\/li>\n\n\n\n<li>es diferente del art\u00edculo pedido,<\/li>\n<\/ul>\n\n\n\n<p>tiene derecho a <strong>reclamaci\u00f3n en un plazo de 14 d\u00edas<\/strong> desde la recepci\u00f3n del env\u00edo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">C\u00f3mo presentar una queja:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Enviar correo electr\u00f3nico a <a>muse@evasbff.com<\/a>, especificando:\n<ul class=\"wp-block-list\">\n<li>N\u00famero de pedido<\/li>\n\n\n\n<li>Tres nombres<\/li>\n\n\n\n<li>Descripci\u00f3n del problema<\/li>\n\n\n\n<li>\u0421\u043d\u0438\u043c\u043a\u0438 \u043d\u0430 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430 \u0438\/\u0438\u043b\u0438 \u043e\u043f\u0430\u043a\u043e\u0432\u043a\u0430\u0442\u0430<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u0421\u043b\u0435\u0434 \u043f\u0440\u0435\u0433\u043b\u0435\u0434 \u043e\u0442 \u0441\u0442\u0440\u0430\u043d\u0430 \u043d\u0430 \u0442\u044a\u0440\u0433\u043e\u0432\u0435\u0446\u0430 \u0449\u0435 \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u0435 \u043e\u0442\u0433\u043e\u0432\u043e\u0440 \u0432 \u0440\u0430\u043c\u043a\u0438\u0442\u0435 \u043d\u0430 <strong>hasta 14 d\u00edas<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\u0412\u044a\u0437\u043c\u043e\u0436\u043d\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u044f:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0411\u0435\u0437\u043f\u043b\u0430\u0442\u043d\u0430 \u0437\u0430\u043c\u044f\u043d\u0430 \u0441 \u043d\u043e\u0432 \u043f\u0440\u043e\u0434\u0443\u043a\u0442;<\/li>\n\n\n\n<li>\u0427\u0430\u0441\u0442\u0438\u0447\u043d\u043e \u0438\u043b\u0438 \u043f\u044a\u043b\u043d\u043e \u0432\u044a\u0437\u0441\u0442\u0430\u043d\u043e\u0432\u044f\u0432\u0430\u043d\u0435 \u043d\u0430 \u0437\u0430\u043f\u043b\u0430\u0442\u0435\u043d\u0430\u0442\u0430 \u0441\u0443\u043c\u0430;<\/li>\n\n\n\n<li>\u041f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u044f\u043d\u0435 \u043d\u0430 \u0432\u0430\u0443\u0447\u0435\u0440 \u0438\u043b\u0438 \u043e\u0442\u0441\u0442\u044a\u043f\u043a\u0430 \u0437\u0430 \u0431\u044a\u0434\u0435\u0449\u0430 \u043f\u043e\u043a\u0443\u043f\u043a\u0430.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">III. \u0418\u0437\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u044f<\/h2>\n\n\n\n<p>\u041d\u0435 \u043f\u043e\u0434\u043b\u0435\u0436\u0430\u0442 \u043d\u0430 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u0438\u043b\u0438 \u0440\u0435\u043a\u043b\u0430\u043c\u0430\u0446\u0438\u044f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u041f\u0440\u043e\u0434\u0443\u043a\u0442\u0438 \u0441 \u043d\u0430\u0440\u0443\u0448\u0435\u043d\u0430 \u043e\u043f\u0430\u043a\u043e\u0432\u043a\u0430, \u043a\u043e\u0438\u0442\u043e \u043f\u043e \u0441\u0432\u043e\u044f\u0442\u0430 \u0441\u044a\u0449\u043d\u043e\u0441\u0442 \u043d\u0435 \u043c\u043e\u0433\u0430\u0442 \u0434\u0430 \u0431\u044a\u0434\u0430\u0442 \u0432\u044a\u0440\u043d\u0430\u0442\u0438 \u043f\u043e\u0440\u0430\u0434\u0438 <strong>\u0445\u0438\u0433\u0438\u0435\u043d\u043d\u0438 \u043f\u0440\u0438\u0447\u0438\u043d\u0438<\/strong> (\u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440 \u0447\u0435\u0442\u043a\u0438 \u0437\u0430 \u0433\u0440\u0438\u043c \u0441 \u043d\u0430\u0440\u0443\u0448\u0435\u043d\u0430 \u0437\u0430\u043f\u0435\u0447\u0430\u0442\u043a\u0430);<\/li>\n\n\n\n<li>\u041f\u0440\u043e\u0434\u0443\u043a\u0442\u0438, \u043a\u043e\u0438\u0442\u043e \u0441\u0430 \u0431\u0438\u043b\u0438 <strong>\u044f\u0432\u043d\u043e \u0438\u0437\u043f\u043e\u043b\u0437\u0432\u0430\u043d\u0438<\/strong>;<\/li>\n\n\n\n<li>\u041f\u0440\u043e\u0434\u0443\u043a\u0442\u0438 \u0441 <strong>\u043e\u0442\u043a\u0440\u0438\u0442\u0430 \u0438\u043d\u0434\u0438\u0432\u0438\u0434\u0443\u0430\u043b\u043d\u0430 \u0443\u043f\u043e\u0442\u0440\u0435\u0431\u0430<\/strong>, \u043a\u043e\u0433\u0430\u0442\u043e \u0442\u043e\u0432\u0430 \u0435 \u0443\u043a\u0430\u0437\u0430\u043d\u043e \u043d\u0430 \u0441\u0430\u0439\u0442\u0430.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">IV. \u041d\u0430\u0447\u0438\u043d \u043d\u0430 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u043d\u0430 \u0441\u0442\u043e\u043a\u0438<\/h2>\n\n\n\n<p>\u041f\u0440\u043e\u0434\u0443\u043a\u0442\u0438\u0442\u0435 \u0441\u0435 \u0438\u0437\u043f\u0440\u0430\u0449\u0430\u0442 \u043e\u0431\u0440\u0430\u0442\u043d\u043e \u0434\u043e \u043d\u0430\u0441 \u0441 \u0438\u0437\u0431\u0440\u0430\u043d \u043e\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0441\u043f\u0435\u0434\u0438\u0442\u043e\u0440\u0441\u043a\u0430 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440 \u0415\u041a\u041e\u041d\u0422 \u0438\u043b\u0438 \u0421\u041f\u0418\u0414\u0418, <strong>\u0431\u0435\u0437 \u043d\u0430\u043b\u043e\u0436\u0435\u043d \u043f\u043b\u0430\u0442\u0435\u0436<\/strong>, \u043d\u0430 \u0441\u043b\u0435\u0434\u043d\u0438\u044f \u043f\u043e\u043b\u0443\u0447\u0430\u0442\u0435\u043b:<\/p>\n\n\n\n<p><strong>Eva Art 21 Ltd.<\/strong><br>\ud83d\udccd \u0411\u044a\u043b\u0433\u0430\u0440\u0438\u044f, \u0433\u0440. \u0421\u043c\u043e\u043b\u044f\u043d, \u0443\u043b. \u0414\u0438\u0447\u043e \u041f\u0435\u0442\u0440\u043e\u0432, 15\u0412<br>\ud83d\udcde \u0422\u0435\u043b\u0435\u0444\u043e\u043d \u0437\u0430 \u043a\u0443\u0440\u0438\u0435\u0440: \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u0432 \u0443\u0435\u0431\u0441\u0430\u0439\u0442\u0430 \u043d\u0430 \u043d\u0430\u0448\u0438\u044f \u043f\u0430\u0440\u0442\u043d\u044c\u043e\u0440 \u0421\u041f\u0418\u0414\u0418<br>\ud83d\udce7 <a>muse@evasbff.com<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V. \u041a\u043e\u043d\u0442\u0430\u043a\u0442 \u043f\u0440\u0438 \u043d\u0443\u0436\u0434\u0430 \u043e\u0442 \u0441\u044a\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435<\/h2>\n\n\n\n<p>\u0410\u043a\u043e \u0438\u043c\u0430\u0442\u0435 \u043d\u0443\u0436\u0434\u0430 \u043e\u0442 \u043f\u043e\u043c\u043e\u0449 \u043e\u0442\u043d\u043e\u0441\u043d\u043e \u0440\u0435\u043a\u043b\u0430\u043c\u0430\u0446\u0438\u044f, \u043e\u0442\u043a\u0430\u0437 \u0438\u043b\u0438 \u0432\u0440\u044a\u0449\u0430\u043d\u0435, \u043c\u043e\u043b\u044f \u0441\u0432\u044a\u0440\u0436\u0435\u0442\u0435 \u0441\u0435 \u0441 \u043d\u0430\u0441:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong>\u0418\u043c\u0435\u0439\u043b:<\/strong> <a>muse@evasbff.com<\/a><br>\ud83d\udccd <strong>\u0421\u0435\u0434\u0430\u043b\u0438\u0449\u0435 \u043d\u0430 \u0444\u0438\u0440\u043c\u0430\u0442\u0430:<\/strong> \u0433\u0440. \u0421\u043c\u043e\u043b\u044f\u043d, \u0411\u044a\u043b\u0433\u0430\u0440\u0438\u044f<br>\ud83d\udd52 \u0420\u0430\u0431\u043e\u0442\u043d\u043e \u0432\u0440\u0435\u043c\u0435: \u041f\u043e\u043d\u0435\u0434\u0435\u043b\u043d\u0438\u043a \u2013 \u041f\u0435\u0442\u044a\u043a, 9:00 \u2013 18:00 \u0447.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0437\u0430 \u0440\u0435\u043a\u043b\u0430\u043c\u0430\u0446\u0438\u044f \u0438 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u043d\u0430 \u0441\u0442\u043e\u043a\u0438 \u041f\u043e\u0441\u043b\u0435\u0434\u043d\u0430 \u0430\u043a\u0442\u0443\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044f: 21.06.2025 \u0433. \u041d\u0430\u0441\u0442\u043e\u044f\u0449\u0430\u0442\u0430 \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u0438\u0440\u0430 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0442\u0430, \u0441\u0440\u043e\u043a\u043e\u0432\u0435\u0442\u0435 \u0438 \u0440\u0435\u0434\u0430 \u0437\u0430 \u0440\u0435\u043a\u043b\u0430\u043c\u0430\u0446\u0438\u044f<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"seo_title":"","seo_title_option":"custom","seo_description":"","seo_canonical":"","seo_keywords":"","seo_author":"","seo_author_url":"","seo_publisher":"","seo_og_image":"","footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/evasbff.com\/es\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/evasbff.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/evasbff.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/evasbff.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/evasbff.com\/es\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":4,"href":"https:\/\/evasbff.com\/es\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":28663,"href":"https:\/\/evasbff.com\/es\/wp-json\/wp\/v2\/pages\/14\/revisions\/28663"}],"wp:attachment":[{"href":"https:\/\/evasbff.com\/es\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}